Driven to Inform In This Issue 10 Critical Questions to ask your Delivery Service Declare Value Community Support   Quick Links Support the Hurricane Victims   Become A Customer   More On Us   Join Our List Issue: # 1 Fall 2008     Not all Courier Services are the Same!  When considering a reputable delivery service, please ask the following 10 critical questions.     10 Critical Questions To Ask Your Delivery Service        1. For your safety and security, are the drivers uniformed with photo ID badges?   2. Do they run criminal background checks and MVR's on all drivers?   3. Do they maintain low driver turnover?  This minimizes mistakes and keeps consistency with your deliveries.   4. Do they provide on-line order entry allowing you to enter a delivery from your desk or anywhere 24/7?   5. Is their telephone personally answered 24 hours a day, 7 days a week-No Voice Mail?   6. Do they communicate with you when issues arise and do they put systems in place to prevent them from happening again?   7. Do they average an on time rate of 96% or better and will they guarantee their work?   8. Does the company communicate instantly with drivers via direct connect radios and 2-way data devices for instant Internet updates?   9. Are they a member in good standing with professional organizations within the delivery industry?  This shows their level of professionalism and their willingness to stay informed and on the cutting edge within their field.   10. Are they properly Insured? Do they carry the following critical insurances:        General Liability        Hired Non-Owned Auto        Cargo        Occupational Accident        Umbrella Policy                     CitySprint 1.800.DELIVER®                              214.871.2300   What's the Value of Your Shipment?   Declare Value Most deliveries are insured for up to $100 value per shipment. This typically covers most items shipped.  Should you send a valuable item, be sure to ask your courier company if you can declare a higher value.  Generally this cost is minimal and insures your items will be covered for the full value during transport.     Giving Back to the Community   CitySprint Supports Shoes For Orphan Souls    CitySprint has teamed up with Buckner International to ask our drivers, employees, vendors and customers to collect shoes for orphan children around the world. The ninth annual "Shoes for  Orphan Souls" shoe drive is seeking to collect more than 200,000  pairs of new shoes, socks and shoestrings, with a nationwide campaign.  Shoes will be shipped to 55 countries.  Since 1999, Buckner has sent more than 1.5 million pairs of new shoes to at-risk children in the United States and around the globe.    CitySprint offices are a drop off point and we are collecting new shoes up thru Friday, September 26, 2008.  You may have our courier pickup your donation by calling 214-871-2300 or you may drop off at 8650 King George Dr., Dallas, TX  75235.   To date CitySprint has collected more than 30 pairs of shoes.  To donate or to find out more information about this worthy cause, please contact Lisa Miller @ CitySprint 214-871-2300 or visit the website:                           CitySprint has multiple services available 24 hours a day, 7 days a week. We offer small cars, full-size cargo vans and covered trucks to provide same day, express delivery service for your important papers, packages, blueprints, and boxes throughout the entire North Texas area.